Special assistance

If wheelchair assistance is required please advise your Air Vanuatu Sales consultant or your Travel Agent to request your wheel chair prior to departure. Passengers may not take their own wheels chair or aids into the aircraft cabin. Air Vanuatu will provide assistance to passengers with mobility limitations, where required, including transferring passengers to and from their mobility device and the aircraft seat.

SSR WCHR - If you are relatively mobile and can make your own way to your seat on the aircraft but have difficulty with long distance at airports.

SSR WCHS - If you have limited mobility and can make your own way to your aircraft seat but cannot negotiate steps or stairs.If you are dependent on a wheelchair for mobility and require the use of an onboard aisle chair or slide board to get to or from your seat on the aircraft.

SSR WCHC - If you are dependent on a wheelchair for mobility and require the use of an onboard aisle chair or slide board to get to or from your seat on the aircraft.

Walking Canes, Crutches and Walking Frames

Air Vanuatu operates a narrowed bodied aircraft your mobility aid will need to meet the specified size dimensions when adjusted or broken down for our aircraft. Walking canes and crutches may be carried in the aircraft cabin. You may use your cane or crutches to the departure gate and carry it on board the aircraft where it will be stowed in an overhead locker or alternative storage space.

If your walking frame is collapsible and cabin crew can stow it safely, your walking frame can be stowed in the aircraft cabin. For safety reasons, non-collapsible walking frames are not permitted in the aircraft cabin. You can surrender your walking frame at check-in. You will then be transferred to the departure gate in a wheelchair. Alternatively, you can use your frame to the departure gate where it can be surrendered for stowage in the aircraft hold.

To allow Air Vanuatu and its ground handling agent to provide the appropriate levels of assistance, passengers with mobility limitations must allow sufficient time for check-in and boarding.

Expectant Mothers

If you intend to fly while pregnant, we recommend that you discuss your travel plans with your doctor before booking your flight. You may travel up to and including week 35 of pregnancy with Air Vanuatu. We recommend you have a medical certificate from your medical expert clearing your for travel, ready to be sighted at check in if you are over 28 weeks pregnant.

Special Dietary Requirements